ABSend Pty Ltd Australia Privacy Policy
IF YOU DISAGREE WITH ANY OF THESE TERMS, PLEASE DISCONTINUE YOUR USE OF OUR SITE AND SERVICES.
Overview
Welcome to ABSend Pty Ltd's Privacy Policy. Your privacy is very important to us. You must read and agree to the terms of this Privacy Policy before becoming a ABSend Pty Ltd registered user. As part of the normal operation of our services we collect, use and, in some cases, disclose information about you to third parties. This Privacy Policy governs the information we collect about you and your use of information we provide to you. By accepting this Privacy Policy and the User Agreement, you expressly consent to our use and disclosure of your personal information in the manner prescribed in this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the ABSend Pty Ltd User Agreement.
Although this policy may seem long, we have prepared a detailed policy because we believe you should know as much as possible about our practices and services so that you can make an informed decision. The privacy practices of this notice apply to the website located at www.absend.com.au (collectively the "Site").
Questions regarding this policy should be directed to ABSend Pty Ltd's customer support.
This Privacy Policy contains a number of references to other information pages on the Site and other websites. Please note: underlined words and phrases are click through links to these pages and websites. ABSend Pty Ltd strongly recommends that as you read this Privacy Policy, you click on such links to obtain further important details about the Privacy Policy, as they may contain further terms and conditions which apply to you as a ABSend Pty Ltd registered user.
1. An Important Note About Children
Children (persons under the age of 18 years) are not eligible to use our services unsupervised and we ask that children do not submit any personal information to us. If you are under the age of 18 years, you can use this service only in conjunction with and under the supervision of your parents or guardians.
2. Information We Collect
Our primary purpose in collecting personal information is to provide you with a smooth, efficient, safer and customised trading experience. This allows us collect personal information about you that we consider necessary for this purpose and to achieve this goal. To fully use our services, you will need to register using our online registration form, where you will be required to provide us with your contact information and other personal information. You are also required to provide us with a User ID. Under some circumstances we may require some additional necessary financial information, such as, but not limited to: if you are registering using an email account at a free email service, or registering to sell on the Site. We use your financial information, including credit card information to verify your name, address, and other contact information, as well as to bill you for your use of our services. We automatically track certain information about you based upon your behaviour on the Site. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand and serve you and our community. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on the Site or not), which URL you next go to (whether this URL is on the Site or not), what browser you are using, and your IP address. We use data collection devices such as "cookies" on certain pages of our Site. "Cookies" are small files placed on your hard drive that assist us in providing customised services. We also offer certain features that are only available through the use of a "cookie". We also use "cookies" to allow you to enter your password less frequently during a session. Cookies can also help us provide information which is targeted to your interests. Cookies are stored on your hard drive, not on our Site. Most cookies are "session cookies," meaning that they are automatically deleted at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Site and you may be required to re enter your password more frequently during a session. Additionally, you may encounter "cookies" or other similar devices on certain pages of our Site that are placed by third parties. For example, if you view a web page created by a user, there may be a "cookie" placed within that web page. We do not control the use of cookies by third parties. If you choose to bid, buy or sell on the Site, we collect information about your bidding, buying and selling behaviour. We also collect other users' comments about you in our feedback area. If you establish a credit account with us to pay the fees we charge, we collect some additional necessary information, including billing address, credit card number and credit card expiration date and tracking information from cheques or money orders. If you choose to post messages in the Discussion Board or other message areas or leave feedback for other users, we will collect and store such information that you disclose to us and which is necessary for us to achieve our primary goal described above. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you. If you register for ABSend Pty Ltd on another web site or use a web site providing a service for ABSend Pty Ltd or a web site that helps facilitate your activity on ABSend Pty Ltd, that web site may provide personal information about you and your transactions back to ABSend Pty Ltd.
3. Our Use of Your Information
We use personal information about you (including but not limited to the information in the file we maintain about you, and other information we obtain from your current and past activities on the Site) to resolve disputes, troubleshoot problems, help ensure safe trading on our Site, and enforce our User Agreement. At times, we may look across multiple users to identify problems or resolve disputes, and in particular we may examine your information to identify users using multiple User IDs or aliases. If you choose to list an item for sale on our Site or open a credit account, we use your address and billing information to bill you and provide associated support. You agree that we may use personal information about you to improve our marketing and promotional efforts, to analyse site usage, to improve our content and product offerings and customise our Site's content, layout, and services. These uses improve our Site and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safer and customised experience while using our services. You agree that we may use your information to contact you and deliver information to you that, in some cases, is targeted to your interests, such as targeted banners, administrative announcements, product offerings, and communications relevant to your use of the Site. By accepting the User Agreement and Privacy Policy you expressly agree to receive this information unless you inform us in writing (email) to our Customer Support team that you prefer to opt out of any future marketing materials.
4. Our Disclosure of Your Information
Although ABSend Pty Ltd uses industry standard practices to protect your personal information, due to technical limitations, we cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances (further details of which are set out below in the "Legal Requests" section), or third parties may unlawfully intercept or access transmissions or private communications. Therefore, although we use industry standard practices to protect your privacy, we cannot and do not guarantee, and you should not expect, that your personal information or private communications will always remain private. As a matter of policy, we do not sell or rent any personal information about you to any third party. However, the following describes some of the ways that your personal information may be disclosed, and by agreeing to the User Agreement and Privacy Policy you expressly agree that your personal information may be disclosed by ABSend Pty Ltd in the following ways:
Advertisers
We aggregate (gather up data across all user accounts) personal information and disclose such information in a non personally identifiable manner to users and other third parties for marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to identify you personally. Certain information, such as your name, email address, password, credit card number and bank account number, are never disclosed to advertisers.
ABSend Pty Ltd Community
Throughout the Site, you are identified by your User ID. If you select your email address as your User ID you will disclose your email address to other users and third parties. As a result, other users and third parties might send you unsolicited email and be able to personally identify all of your activities on the Site. Although our pages are coded with robot exclusion headers, others may attempt to automatically collect your email address from our Site. Even if your User ID is not your email address, your User ID can be used to identify you and your activities throughout the Site. Other people can see your bids, items that you have purchased in the past, your feedback rating and associated comments, your postings on the Site, and so on. We also provide a number of ways to allow other users to find more out about you and your Site activities, such as our feature that allows users to quickly see all of the items you are offering at the time. If you are involved in a transaction, we have a feature that allows other users to view your email address and obtain your contact information.
External Service Providers
There are a number of services offered by external service providers that help you use the Site (e.g., co-branded sites, listing agents, escrow, authentication, mediation). If you choose to use these optional services, disclose personal information to the external service providers, and/or grant them permission to collect personal information about you, then their use of your personal information is governed by their privacy policy. We may, for your convenience, provide some of your personal information to the external service provider offering such services. However, before we disclose your personal information to an external service provider, you will have the opportunity to see what data is about to be sent and have the ability to approve the disclosure. To prevent our disclosure of your personal information to an external service provider, you can decline such disclosures or simply not use their services. Because we do not control the privacy practices of these third parties, you should evaluate their practices before deciding to use their services.
Internal Service Providers
We may use internal service providers to facilitate our services (e.g., search, discussion boards, surveys) and therefore we may provide some of your personal information directly to them. In some instances, the internal service provider may collect information directly from you (such as the situation where we ask an internal service provider to conduct a survey for us). In these cases, you will be notified of the involvement of the internal service provider, and all information disclosures you make will be strictly optional. In all cases, these internal service providers' use of information we supply them is restricted by confidentiality agreements. If you provide additional information to an internal service provider directly, then their use of your information is governed by their applicable privacy policy.
Other Corporate Entities
We share much of our data, including personal information about you, with our subsidiaries and joint ventures that are committed to serving your online trading needs and related services, throughout the world, as allowed by applicable law. It is possible that ABSend Pty Ltd, its subsidiaries, its joint ventures, or any combination of such, could merge with or be acquired by another business entity. Should such a combination occur, you should expect that ABSend Pty Ltd would share some or all of your information in order to continue to provide the service. If ABSend Pty Ltd, is involved in an acquisition or merger, ABSend Pty Ltd may share your personal information with another company but this policy and related documents will continue to apply.
Legal Requests
ABSend Pty Ltd may lawfully disclose your personal information for law enforcement or regulatory purposes. ABSend Pty Ltd cooperates with law enforcement inquires and other third parties to enforce laws, intellectual property and other rights. We can (and you authorise us to) disclose any information about you to law enforcement or other governmental officials as we, in our sole discretion, believe necessary, appropriate or as otherwise permitted under the Australian law in connection with an investigation of fraud, intellectual property infringements, piracy or other activity that is illegal or may expose us to legal liability.
5. Your Use of Other Users' Information
In order to facilitate interaction among all ABSend Pty Ltd community members, our service allows you limited access to other users' contact information. As a seller you have access to the User ID, email address and other contact information of the buyer or winning bidder(s), and as a buyer or winning bidder you have access to the User ID, email address and other contact information of the seller. By entering into our User Agreement, you agree that, with respect to other users' personal information that you obtain through the Site or through an ABSend Pty Ltd related communication or ABSend Pty Ltd facilitated transaction, ABSend Pty Ltd hereby grants to you a license to use such information only for:
- ABSend Pty Ltd related communications that are not unsolicited commercial messages,
- using co-branded services offered through ABSend Pty Ltd (e.g. escrow, insurance, shipping and fraud complaints), and
- any other purpose that such user expressly opts into after adequate disclosure of the purpose(s).
In all cases, you must give users an opportunity to remove themselves from your database and a chance to review what information you have collected about them. In addition, under no circumstances, except as defined in this Section, can you disclose personal information about another user to any third party without our consent and the consent of such other user after adequate disclosure. We and our users do not tolerate spam. Therefore, without limiting the foregoing, you are not licensed to add a ABSend Pty Ltd user, even a user who has purchased an item from you, to your mail list (email or physical mail) without their express consent after adequate disclosure. To report spam from other ABSend Pty Ltd users, please send an email to our Customer Support team.
6. Use of Email Tools
We do not use your email and other email forwarding services that we offer to send spam or otherwise send content that would violate our User Agreement or Privacy Policy. If you send an email using our mail server to an email address that is registered in our database, we do not use that email address for any purpose other than to send your email. We do not rent or sell these email addresses. We do not permanently store the email messages or the email addresses.
7. Control of Your Password
You are responsible for all actions taken with your User ID and password, including fees. Therefore we do not recommend that you disclose your ABSend Pty Ltd password to any third parties. If you choose to share your User ID and password or your information with third parties to provide you additional services, you agree that you are responsible for all actions taken with your User ID and password and therefore you should review that third party's privacy policy. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password.
8. Accessing, Reviewing and Changing Your Personal Information
Following registration, you can review and change the information you submitted during registration. You must promptly update your personal information if it changes. Once posted, you cannot change or remove any public postings made in our chat rooms or other message areas or the feedback area. Upon your request, we will deactivate your account, contact information, and financial information from our active databases. To make this request, email our Customer Support team using contact us form. Such information will be deactivated as soon as reasonably possible in accordance with our deactivation policy and applicable law. We will retain in our files information you have requested to remove in some circumstances, such as to prevent fraud, resolve disputes, troubleshoot problems, assist with any investigations, and enforce our User Agreement, and to comply with legal requirements. Further, such prior information is never completely removed from our databases due to technical constraints and the fact that we back up our systems. Therefore, you should not expect that all of your personal information will be completely removed from our databases in response to your requests. However, such information will be deactivated from public viewing and usage by other members of ABSend Pty Ltd and will only be available to select ABSend Pty Ltd personnel.
9. Other Information Collectors
Except as otherwise expressly discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are bidders, buyers or sellers on our Site or other sites throughout the Internet, different rules may apply to their use or disclosure of the personal information you disclose to them. To the extent that we use third party advertisers, they adhere to their own privacy customs and policies. Since ABSend Pty Ltd does not control the privacy policies of third parties, you are subject to the privacy policies of that third party. We encourage you to ask questions before you disclose your personal information to others.
10. Notice
We may change this Privacy Policy from time to time based on your comments and our need to accurately reflect our data collection and disclosure practices. All changes will be posted on the announcement board and effective immediately. Your continued use of the Site after amendments become effective will embody your agreement to be obligated by this agreement to be amended without any liability.
11. Security
ABSend Pty Ltd uses security features to safeguard your personal information against unauthorised access and disclosure and does not make any guarantee or is liable for any damages whatsoever resulting from any unauthorised breach of security.